I have been reading up a lot on this interesting methodology, which specifies a very simple process for capturing the necessary information that can help the stream of defects reported against a software product into a stream of information that can help in improving the software development process. This is a method for doing ongoing rootcause analysis on product defects that is lightweight to implement but turns about high value.
Related to this is an intersting book that i am reading:
Handbook of Software Reliability Engineering
There is a chapter in this book discussing ODC as well.
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